My Live Chat allows your web site visitors ("Visitors") to connect to your company representatives ("Agents") and have their questions answered instantly by clicking on a chat button embedded on your web site.
The following type of graphics will appear on your web pages (you can place your own custom images too) at your desired location:
When agents are online (logged in). (Monitoring traffic of your website)
When agents are offline. (Whether agents are not monitoring traffic or set status to offline)
Your web site visitor clicks on live chat graphic on your web site when you are on-line or you send a chat invitation. Your web site visitor will chat with you using following type of window.
Your web site visitor clicks on live chat graphic on your web site when your agents are offline. Your web site visitor can leave a message for you using following type of window (Window is customizable to match with your website):
To monitor traffic of your web site and chat with web site visitors in real time you need to login as site agent. In control panel click on "Customers", you will see visitor monitoring window shown below.
Multiple Simultaneous Chat Sessions One agent can handle any number of chat sessions at the same time. Each session runs in a separate room tab in the Agent Console.
Typing Indicator Both the visitor and agent know when the other party is typing a message.