FAQ
My LiveChat is the easy Live Chat solution for your website. Visitors can immediately chat with someone at your company who can answer all their questions, all in real time. My LiveChat is an on-demand, pay as you go, no contract, cancel anytime software solution.
When you subscribe to our service you will be able to chat in a real time with your
website visitors. You can find detailed explanation
here.
Getting started with My LiveChat is very simple. Once you register for a My Live
Chat account, you will be supplied with HTML/Javascript code to insert on your website.
Download our live chat agent software and install it on your PC. Once your web pages
have the code included, just log in as an agent and start taking chats.
No. You don't need to provide any credit card details for the free trail.
Live chat systems can become very complex and difficult to use. We've engineered
My LiveChat so that anyone can use it, from the first time they log into the system.
My LiveChat is powered by
Cute Chat, the #1 ASP.NET chat software. It can support hundreds of web
chat rooms and thousands of visitors without any degradation in response time. It's
still being actively developed.
My LiveChat has four pricing models. See our latest
licensing
models.
There is no minimum contract period. You can cancel the service at any time.
All you have to do is to copy and paste the HTML button code into the web pages
you want to provide chat feature. You will receive these codes upon registration.
Yes, you can monitor visitors on your website in real-time. You can also send "proactive"
chat invitations to those visitors.
Yes, with My LiveChat's visitor tracking software, you will know which URL they
are coming from, before you start any chat sessions.
No. My LiveChat is a fully hosted, subscription based software service. My Live
Chat can take care of all server, network and code update issues seamlessly. This
allows your organization more time to spend on your core competencies. If you want
to a live chat software hosted in your own server, please check
Cute Live Support.
Yes, My LiveChat will be offering dedicated server options in which My Live Chat
will host your My LiveChat application on its own dedicated server. Please contact
us for detailed information.
Yes. Visitors, Operators and Administrators don't have to worry about pop-up blocking
software disabling functionality of My LiveChat.
Yes and No. For your website visitors, if they disable cookies, you will not be
able to track them via the site monitoring tool, but you can still initiate proactive
chats.
My LiveChat has been tested to work with Microsoft Windows 98, 2000, XP, Vista,
Windows 7, Linux, Windows 8, and Mac OS/X. My LiveChat supports all major browsers and platforms
(both on PC and Mac, where applicable).
Uplevel Browsers:
- Internet Explorer 5.5+, IE10;
- all Gecko-based browsers - Mozilla 1.0+, FireFox, Netscape 7+;
- Opera 8.0+.
- Safari 1.3+
- Google Chrome
Downlevel browses:
- It will render as a basic HTML UI Chat.